General terms and conditions for contracting and participating in guided tours, and image rights
Participants, by the mere fact of registering for an activity, assume that, due to the characteristics of these activities, they cannot be exempt from a certain risk.
Likewise, each participant is responsible for being in the necessary physical and mental condition to participate in the activities for which they are enrolled, and for not being under the influence of relaxing, stimulating, or hallucinogenic substances during said activities.
All activities are conducted in groups, which requires adapting to the level of the less physically or technically skilled. Therefore, activities may vary in length, duration, difficulty, etc., at the guide’s discretion, to preserve the integrity and safety of participants.
If minors participate, their parents/guardians will be responsible for their participation and must be aware of the risks and specificities of the activity booked, as well as the other instructions included in the booking confirmation message.
The participant agrees to obey the instructors and follow the safety rules and instructions they dictate.
On the day of the activity, participation may be denied to any person who does not meet the minimum requirements to be able to carry out the activity safely and harmoniously, either due to lack of physical fitness, inadequate equipment (footwear unsuitable for hiking, lack of warm clothing, etc.), or a disrespectful or inappropriate attitude toward the guide and/or other participants.
The technical specifications of the activities are posted on the website and are reminded to the customer in the reservation confirmation message before the activity. It is understood that by paying for the activity, obtaining the ticket, or signing the registration form, the participant is fully informed of the activity, has read the technical specifications, is aware of the rules, and accepts these conditions.
Terms and conditions for contracting the services offered by Iniciativas Sociales Productivas SLU
Torcal Alto Visitor Center – Torcal de Antequera Natural Park
1. Reservation and payment
The contracted service(s) must be paid for at least 72 hours before the scheduled delivery date.
Otherwise, Iniciativas Sociales Productivas SLU.will not be able to guarantee the availability of the necessary resources for the proper execution of the services.
An invoice will only be issued once payment has been made, not prior to it.
To issue an invoice, the client must provide their tax information in writing via the official email address:
reservas@torcaldeantequera.com <0>
2. Cancellations
2.1. Cancellation of activities by the organization
Activities may be cancelled by the organization when circumstances arise that prevent or advise against carrying them out, including:
- Not reaching the minimum number of participants required to carry out the activity.
- Unfavorable weather conditions, when, in the opinion of the organization, these may compromise the safety or the proper development of the activity.
- Force majeure events or any other circumstance beyond the control of the organization that prevents the provision of the service.
When the organization decides to cancel an activity, the cancellation will be communicated to the participants who have a reservation, indicating, whenever possible, the reason for the cancellation and the available options.
In the event of cancellation by the organizer, the participant may choose between:
- A 100% refund of the amount paid, or
- Changing the reservation date is subject to availability and the activity schedule.
When a date change occurs, it will be carried out, whenever possible, under the same conditions as the original booking. If the new date involves a change in price or activity conditions, the pricing and conditions applicable to that new date will apply.
The presence of fog will not, in itself, be grounds for cancellation, as it is a characteristic meteorological phenomenon of the Torcal de Antequera and frequent at certain times of the year. However, the organizers may consider cancellation if visibility, safety, or the nature of the activity warrant it.
2.2. Cancellation of reservation by the participant
Participants may cancel their reservation for any reason, provided they notify the organization in writing via the official email: reservas@torcaldeantequera.com.
The applicable conditions will be the same for all participants and types of reservation, whether individuals or private groups, schools, associations, companies or other groups.
- If the cancellation is communicated 48 hours or more in advance of the scheduled date and time for the activity, a 100% refund of the amount paid will be made.
- If the cancellation is communicated less than 48 hours in advance, no refund will be issued. However, the participant may request a change of date, subject to availability and the activity schedule.
The request to change the date must be made in writing via email to reservas@torcaldeantequera.com and must indicate the reservation details and the new date requested.
Changing the date will not incur any additional cost when it is possible to do so under the same conditions as the original booking. If the new date involves a change in price or activity conditions, the applicable rates for that date will apply.
A cancellation or request for a change of date will not be considered if it has not been communicated through the channels established in these conditions.
The date and time of receipt of the email will be taken into account to determine the applicable cancellation period.
2.3. General application of the cancellation conditions
The conditions set out in the previous section will apply generally to all bookings, regardless of the number of participants, type of client, group or activity booked.
Therefore, there will be no specific cancellation conditions for school groups or any other group, and the same terms and conditions for refunds and date changes will apply to all bookings.
4. Communication channels, reservation processing and cancellations
Request for services
All requests must be made in writing, through the following channels:
Official email:
reservas@torcaldeantequera.comReservation form available on the website: www.torcaldeantequera.com
Applications submitted solely by phone or instant messaging (WhatsApp, SMS, etc.) will not be considered valid unless subsequently confirmed in writing by the organization.
5. Communication of changes and cancellations
Any modification or cancellation must be communicated by email to the official contact address (reservas@torcaldeantequera.com).
The date and time of receipt of the email will be used to determine the cancellation and refund terms.
Cancellations will only be processed during the Torcal Alto Visitor Center’s opening hours, which are currently Monday through Sunday, from 9:30 a.m. to 5:15 p.m.
Telephone support
The company phone line will be available exclusively for quick inquiries or last-minute issues.
Reservations and cancellations will not be handled via calls or WhatsApp messages.
6. Weather conditions and force majeure
Adverse weather conditions* will not be grounds for cancellation or refund, unless the competent authorities issue an official warning that prevents the service from being provided, or the organization decides to cancel the service preemptively, in which case the client will be notified in writing in advance.
In this case, the client will be offered the option of postponing the activity to a new date or, failing that, receiving a full refund of the amount paid.
Iniciativas Sociales Productivas SLU. is not responsible for incidents arising from force majeure causes beyond the control of the organization (road closures, strikes, accidents, etc.) or of the client (broken-down vehicle, sudden illness, getting lost, not arriving on time, etc.).
*The presence of fog will not be a reason for cancellation, as it is a meteorological phenomenon characteristic of the Torcal de Antequera, common at certain times of the year.
7. Responsibility
Participants must follow the instructions of the staff of Iniciativas Sociales Productivas SLU at all times.
The company will not be liable for any damage or loss caused by failure to comply with safety regulations or instructions provided.
8. Jurisdiction and applicable law
These terms and conditions are governed by Spanish law.
In the event of a disagreement, the parties agree to seek a solution through dialogue.
If no agreement is reached, the courts of Antequera (Málaga) shall have jurisdiction.
Image rights
Unless otherwise expressly requested, the organization (Iniciativas Sociales Productivas SLU) is granted permission to take and publish photographs of participants, whether individually or in groups, during the various activities in which they participate. These photographs may be used on social media and the website owned by Iniciativas Sociales Productivas SLU, as well as in publications, posters, or advertising brochures, at the local, regional, or national level.
In the case of minors and school groups, we will try to preserve their privacy to the extent possible by not showing recognizable faces or information that could identify them.
If the participant does not wish to show their image, they may expressly inform the guide or write to reservas@torcaldeantequera.com, indicating the date and name of the activity, the name of the reservation, and any identifying features that would allow the participant to be recognized in the images. This may be removed, if applicable.