General terms and conditions for contracting and participating in guided tours, and image rights
Participants, by the mere fact of registering for an activity, assume that, due to the characteristics of these activities, they cannot be exempt from a certain risk.
Likewise, each participant is responsible for being in the necessary physical and mental condition to participate in the activities for which they are enrolled, and for not being under the influence of relaxing, stimulating, or hallucinogenic substances during said activities.
All activities are conducted in groups, which requires adapting to the level of the less physically or technically skilled. Therefore, activities may vary in length, duration, difficulty, etc., at the guide’s discretion, to preserve the integrity and safety of participants.
If minors participate, their parents/guardians will be responsible for their participation and must be aware of the risks and specificities of the activity booked, as well as the other instructions included in the booking confirmation message.
The participant agrees to obey the instructors and follow the safety rules and instructions they dictate.
On the day of the activity, participation may be denied to any person who does not meet the minimum requirements to be able to carry out the activity safely and harmoniously, either due to lack of physical fitness, inadequate equipment (footwear unsuitable for hiking, lack of warm clothing, etc.), or a disrespectful or inappropriate attitude toward the guide and/or other participants.
The technical specifications of the activities are posted on the website and are reminded to the customer in the reservation confirmation message before the activity. It is understood that by paying for the activity, obtaining the ticket, or signing the registration form, the participant is fully informed of the activity, has read the technical specifications, is aware of the rules, and accepts these conditions.
Terms and conditions for the services offered by Culnatur Servicios Turísticos S.L.
Torcal Alto Visitor Center – Torcal de Antequera Natural Park
1. Reservation and payment
The contracted service(s) must be paid for at least 72 hours before the scheduled delivery date.
Otherwise, Culnatur Servicios Turísticos S.L. cannot guarantee the availability of the resources necessary for the proper execution of the services.
An invoice will only be issued once payment has been made, not prior to it.
To issue an invoice, the client must provide their tax information in writing via the official email address:
reservas@torcaldeantequera.com <0>
2. Cancellations
2.1 Cancellation of activities by the organization
Activities may be cancelled by the organizers in the following cases: failure to meet the minimum number of participants required for the activity, unfavorable weather conditions at the organizers’ discretion*, or force majeure.
Once the organization decides to cancel a visit, it will send an email to all participants with reservations, indicating the reason for the cancellation and the options available.
In this case, should the organization decide to cancel the visit, the participant will be entitled to a full refund or to reschedule the reservation to another date when the same or similar activity is offered.
*The presence of fog will not be a reason for cancellation, as it is a meteorological phenomenon characteristic of the Torcal de Antequera, common at certain times of the year.
2.2 Cancellation of reservation by the participant
The participant has the right to cancel their reservation for any reason, provided they notify the organization in advance.
If cancellation is made more than 72 hours in advance, 100% of the amount paid will be refunded.
If cancellation occurs between 72 and 24 hours before the service, 50% will be refunded.
If cancellation is made less than 24 hours in advance, no refund will be issued.
2.3. Specific cancellation conditions for school groups
For school groups, a more flexible cancellation policy will apply:
In the event of a full cancellation, 100% of the amount paid will be refunded, provided the cancellation is notified more than 48 hours in advance, in writing, to the official email address:
reservas@torcaldeantequera.com.In the event of a
drop in the number of students , the corresponding proportional portion will be refunded, provided the change is communicatedmore than 24 hours in advance, in writing via the official email address: reservas@torcaldeantequera.com No refunds will be made on the day of the visit.
In the event of a very adverse weather forecast, the organization will notify the school in advance and offer the following options:
Change of date of the activity.
Cancellation of the visit and full refund of the amount paid.
4. Communication channels, reservation processing and cancellations
Request for services
All requests must be made in writing, through the following channels:
Official email: reservas@torcaldeantequera.com Reservation form available on the website: www.torcaldeantequera.com
Applications submitted solely by phone or instant messaging (WhatsApp, SMS, etc.) will not be considered valid unless subsequently confirmed in writing by the organization.
5. Communication of changes and cancellations
Any modification or cancellation must be communicated by email to the official contact address (reservas@torcaldeantequera.com).
The date and time of receipt of the email will be used to determine the cancellation and refund terms.
Cancellations will only be processed during the Torcal Alto Visitor Center’s opening hours, which are currently Monday through Sunday, from 9:30 a.m. to 5:15 p.m.
Telephone support
The corporate phone number will be available exclusively for quick inquiries or last-minute issues.
Reservations and cancellations will not be processed via calls or WhatsApp messages.
6. Weather conditions and force majeure
Adverse weather conditions* will not be grounds for cancellation or refund, unless the competent authorities issue an official warning that prevents the service from being provided, or the organization decides to cancel the service preemptively, in which case the client will be notified in writing in advance.
In this case, the client will be offered the option of postponing the activity to a new date or, failing that, receiving a full refund of the amount paid.
Culnatur Servicios Turísticos S.L. is not responsible for incidents arising from force majeure beyond the control of the organization (road closures, strikes, accidents, etc.) or the client (a broken-down vehicle, sudden illness, getting lost, not arriving on time, etc.).
*The presence of fog will not be a reason for cancellation, as it is a meteorological phenomenon characteristic of the Torcal de Antequera, common at certain times of the year.
7. Responsibility
Participants must follow the instructions of Culnatur Servicios Turísticos S.L. staff at all times.
The company will not be liable for any damage or loss caused by failure to comply with safety regulations or instructions provided.
8. Jurisdiction and applicable law
These terms and conditions are governed by Spanish law.
In the event of a disagreement, the parties agree to seek a solution through negotiation.
If an agreement is not reached, the Courts of Antequera (Málaga) will have jurisdiction.
Image rights
Unless specifically requested, the organizers (Culnatur Servicios Turísticos S.L.) are hereby authorized to take and publish any images of participants, in which they appear individually or in groups, during the various activities in which they participate. These images may be used on Culnatur’s social media and website, as well as in local, regional, or national publications, posters, or advertising brochures.
In the case of minors and school groups, we will try to preserve their privacy to the extent possible by not showing recognizable faces or information that could identify them.
If the participant does not wish to show their image, they may expressly inform the guide or write to reservas@torcaldeantequera.com, indicating the date and name of the activity, the name of the reservation, and any identifying features that would allow the participant to be recognized in the images. This may be removed, if applicable.